Revive Lounge FAQ

Access & Onboarding

Do I need an orientation before my first visit?

All members and package holders are required to view The Revive Lounge orientation video and review the FAQS and policies before access. An in-person orientation can be scheduled if needed.

When are in-person orientation available?

Orientations are offered Monday–Friday, 9am–5pm by appointment only. We do not offer onboarding after hours or on weekends, and same-day orientation is not guaranteed.

Can I use the lounge after my orientation?

Yes. Once your orientation is complete, you may begin using the facility right away.

How the Lounge Works

What is The Revive Lounge?
The Revive Lounge is a self-serve recovery space featuring advanced wellness tools designed to support relaxation, circulation, muscle recovery, and overall vitality.

How does it work?
After your orientation process, you’ll be able to:

• Book services through the app

• Access the facility through secure entry

• Use the space independently during open hours

Will staff be on site during my visit?
Not usually. The lounge is designed as a self-serve experience, though support is available by phone during Drip Haven clinic business hours M-F 9am-5pm. Early morning, late evening and weekend support is not guaranteed.

What should I do if I notice something is broken, needs cleaning, or isn't working properly?

Please let us know as soon as possible by texting or calling our office. If the issue could affect safety or equipment function, please stop using that equipment. We appreciate you reporting issues promptly so we can keep Revive Lounge clean, safe, and fully operational for everyone.

Open-Use Stations vs. Premium Services

What’s the difference?

Open-Use Stations
These do not require a reservation and are available during your access window:

• Compression boots

• Massage chair

• PEMF mat

• Vibration plate

• Halo therapy

Premium Services
These require a booking:

• Infrared sauna

• Red light therapy bed

Memberships vs. Packages

What’s the difference between a membership and a package?

Packages

• Include a set number of sessions for premium services/private rooms, such as the sauna or red light bed

• Require a booking for facility access

• The front door unlocks up to 1 hour before your appointment

• During that time, you may use any available open-use stations before or after your booked session

• Expire within a set timeframe

Memberships

• Require a 3-month commitment

• Allow access during all open hours, with or without a booking

• Include use of open-use stations at your convenience

Halo Therapy

How does Halo Therapy work?
Halo therapy is offered inside a designated infrared sauna reserved specifically for salt therapy.

• $5 per salt pod

• The sauna may be turned on while using halo therapy

• This room is not for standard sauna use without halo therapy

• It cannot be reserved in advance

• It is part of the open-use stations

• The halo unit shuts off automatically. Please leave the pod in place so the next member can see the correct orientation

• Please turn the sauna off after use if it was turned on

Infrared Sauna

Will the sauna be ready at my scheduled time?

• Bookings made at least 2 hours in advance will have the sauna pre-heated.

• Bookings made within 2 hours may require you to turn it on when you arrive.

Early Morning (5–7 AM):

• Must be booked before 9 PM the night prior to be pre-heated.

• Later bookings will require manual start upon arrival.

Do I leave sauna on or turn it off?

If sauna was on when you arrived, leave sauna on after use. Otherwise you may turn it off. 

Do I need to bring my own towels?

Please use our provided towel: body towels for bench and foot towels foot the floor- Drawers in room are labeled accordingly

How do I adjust the sauna time?

If the display says "min", you may adjust the session length to your desired time (up to 60 minutes).

If the display does not say "min", the sauna has been set to hour mode by staff to remain on for multiple scheduled sessions. In this case, please do not adjust the timer and leave the sauna on when you finish.

In hour mode, the maximum time is 36. That indicates the timer is set in hours, not minutes. In minute mode, the maximum session time is 60 minutes.

Booking & Cancellations

How do I book sessions?
Sessions can be booked through the Revive Lounge app or online booking system.

Do I need to cancel if I can’t make my appointment?
Yes. Please cancel as early as possible so the time can be opened for others.

Is there a cancellation fee for sauna bookings?
Yes. Sauna bookings canceled within 1 hour of the scheduled start time may incur a cancellation fee, charged to the card on file.

Red light therapy sessions canceled within 1 hour will result in the loss of that session. No additional fee will be charged.

Facility Access

How do I enter the lounge?
Access is provided through your membership/app entry after orientation.

When does the door unlock?

• For package holders with a reservation, the front door will unlock up to 1 hour before your scheduled appointment.

• Members can enter at any time. 

• For private room sessions, the door will unlock at the exact start time of your booking.

Please note that the next guest will have access to the room at the start of their reservation. Please exit your room promptly at the end of your session and before the next scheduled time slot (on the hour or half hour) to ensure a smooth transition for the next guest.

Can I come in without a booking?
Members may access the facility during open hours with or without a booking. Package holders may enter only during their booking access window.

Guidelines & Etiquette

How long can I stay?
Visits are intended to be up to approximately 2 hours.

Do I need to clean equipment after use?
Yes. Please wipe down equipment using the provided spray and towel and leave the space ready for the next guest.

What should I do before leaving?
Please:

• Turn off equipment if required

• Wipe down surfaces

• Take all personal belongings

• Leave the room clean and ready for the next person

Are guests allowed?
Memberships are for individual use only unless guest access is included in your specific plan.

Can I share my membership or access code?
No. Memberships and access are non-transferable.

Is there an age requirement?
Yes. Guests must be 18 or older.

Can I add a family member to my membership?
Yes. You may add one immediate family member who lives in the same household to your membership for an additional fee. Each member must complete their own orientation and will receive their own access credentials. Memberships and access codes may not be shared.

Billing & Membership Policies

How do I cancel my membership?
Membership cancellations require at least 7 days’ notice before your next billing cycle.

Are packages refundable?
No. Packages are non-refundable and expire within their designated timeframe.

Are missed sessions refundable?
No refunds are issued for missed sessions or unused time.

Still Have Questions?

Need help with orientation, booking, or choosing the right option?
Call or text us at 858-462-0662 or fill out the inquiry form below